The Mainz 05 TicketMarket is an innovative online marketplace based on fanSALE, the convenient and secure trading platform for ticket sales from fan to fan. Through the Mainz 05 TicketMarket, The 1. FSV Mainz 05 and fanSALE can offer you as a fan an attractive and secure way to buy tickets from other fans at a fair fixed price.
Here you can find answers to frequently asked questions (“FAQs”) from purchasers. First click on one of the following headings. Associated questions will then be displayed.
We encrypt both personal data and payment information during transmission from your computer to our server. In the case of credit card payment, data is only sent to the relevant bank in a highly encrypted form.
However, the encryption is not shown by most browsers, as the active encrypted area is located in a so-called frame. By clicking with the right mouse button on the encrypted pages and then selecting “Properties”, the SSL certificate will be displayed. In doing so, the mouse cursor must not rest on an input field.
In the Mainz 05 TicketMarket, we have created a secure and convenient way to buy and sell entrance tickets. As a purchaser in particular, you benefit from our additional services and guarantees, which are covered by the flat rate commission fee, currently at 15%:
Delivery is economically made by letter directly from the Mainz 05 TicketMarket. The delivery costs and flat-rate commission that apply are shown in the detailed view of each offer.
Our guarantee of authenticity applies to all offers checked using eventim.ticketcheck. If it was not possible to attend the event with the tickets you received because admission was refused due to the inauthenticity of the tickets, as a purchaser you are entitled to make a claim under our guarantee of authenticity.
For this, we require a written confirmation by the 1. FSV Mainz 05 or its authorised representative that admission was refused. The ticket numbers involved must be included in the confirmation and the confirmation must be written on the headed paper of the 1. FSV Mainz 05 or its authorised representative, or carry the company stamp. You can also agree with the 1. FSV Mainz 05 or its authorised representative that he/she will issue and send confirmation afterwards.
Send the confirmation and the tickets involved to:
Mainz 05 TicketMarket - Customer Service
CTS EVENTIM AG & Co. KGaA
Contrescarpe 75 A
On submission of the tickets and the relevant document from the promoter, CTS Eventim shall reimburse the purchaser with the purchase price paid for the ticket(s), including delivery costs and fees, but for no more than two events per calendar year and to a total sum of 250.00 Euro per member and calendar year.
No other costs will be refunded in association with the failed visit to the event, such as replacement tickets, travel or hotel costs. Regarding the guarantee of authenticity, please also be aware of Section VII of the conditions of use.