fanSALE legal notice - Buy and sell tickets and concert tickets

Legal notice

(at the same time provider recognition in the sense of § 5 Tele Media Act)

CTS EVENTIM AG & Co. KGaA
Contrescarpe 75 A
D-28195 Bremen

Head Office:
Contrescarpe 75 A
28195 Bremen
Germany
Registered Seat: Munich | Munich District Court, HRB 212700
VAT-ID No.: DE 181155470
info@eventim.de

Represented by its personally liable partner:
EVENTIM Management AG
Registered Seat: Hamburg | Hamburg District Court, HRB 129556

Represented by the Management Board:
Klaus-Peter Schulenberg (CEO)
Volker Bischoff
Alexander Ruoff

Chairman of the supervisory board:
Dr. Bernd Kundrun

Online Dispute Resolution website managed by the European Commission: http://www.ec.europa.eu/consumers/odr

CTS EVENTIM AG & Co. KGaA does neither commit itself nor is obliged to use alternative dispute resolution entities to resolve disputes with consumers.

How can I contact the fanSALE customer service team?

You can access our customer service team directly through our contact area.
Please click here, to contact us or call our service hotline: +49 (0)1806-99 14 14 (0,20 €/Call incl. VAT from landline, max. 0,60 €/Call incl. VAT from mobile phone network).

We are here for you from Monday to Friday from 9:00 to 18:00.

Important information

Dear fans,

1. FSV Mainz 05 has integrated its club ticket secondary market for the new Bundesliga season 2018/2019 directly into its online ticket shop.

For this reason, no further tickets can be offered on the fanSALE ticket exchange. If you would like to offer your personalized daily or season ticket to one of our home games for sale to other fans, you can now place it under "My Account" in the service area of our online ticket shop.

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Checked offers carry this symbol.
Germany’s leading ticket portal stands for service and security.

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Notes on fan tribune

The Lotto Rheinland-Pfalz-Tribüne, the support area of the Süd-Tribüne and the blocks F and G of the ENTEGA Tribüne are areas of the Mainz 05 fans. We want to inform you that guest fans wearing the colors of the guest team or guest tricots will not get entry for these blocks even if you have valid tickets.

If we find guest fans in this area, we are instructed to order them off the stadion for security reasons. Guest fans, especially for top matches, should buy only ticktes of the next blocks of the ENTEGA-Tribüne. (Blocks H, I, J).

You get access to the comfort seats (Blocks B, D) via block A or E.

Stadium plan Stadium plan

Tickets of our 2. team (U23) within the contest of the 3. league cannot be sold at our ticket exchange. Because of missing technical requisites at the Bruchwegstadion the selling is excluded. We apologise for any inconvenience.

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